Terms and Conditions

1. Introduction

Welcome to Taylor and Floof. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). Taylor and Floof is dedicated to providing high-quality products that enrich dogs' lives and make pet ownership easier. Our product range includes settle mats, dog leads, and bumbags, with new and innovative products in development. By accessing or using our Services, you agree to be bound by these Terms, including any additional guidelines and future modifications. If you do not agree with these Terms, you must not use our Services.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. Your access to and use of the Services is conditioned upon your acceptance of and compliance with these Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • "Company" refers to Taylor and Floof, including its subsidiaries, affiliates, officers, agents, and employees.

  • "Website" refers to the website located at https://www.taylorandfloof.com and any subdomains.

  • "User" or "Customer" refers to any person accessing, browsing, or using the Website or Services.

  • "Products" refers to all items available for purchase on the Website, including but not limited to settle mats, dog leads, and bumbags.

  • "Services" refers to any services provided by Taylor and Floof, including customer support, custom orders, and delivery services.

  • "Content" refers to any text, images, videos, or other material provided by the Company or Users.

3. Acceptance of Terms

By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services. These Terms constitute a legally binding agreement between you and Taylor and Floof. Your use of the Services is also subject to our Privacy Policy and Cookie Policy, which cover how we collect, use, share, and store your personal information.

4. Modifications to Terms

Taylor and Floof reserves the right to update, change, or replace any part of these Terms at any time. We will notify you of any changes by posting the new Terms on the Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

5. Eligibility and Account Registration

To use certain features of the Services, you may be required to register for an account. By registering for an account, you represent and warrant that you are at least 18 years old and that all information you provide is accurate, complete, and current at all times. You agree to update your information as necessary to maintain its accuracy. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

6. Account Security and Responsibilities

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. Taylor and Floof will not be liable for any loss or damage arising from your failure to protect your account information. You may not use another person’s account or registration information without permission.

7. Product Information and Availability

We strive to ensure that the information on our Website is accurate, complete, and current. However, there may be instances where product descriptions, pricing, and availability may be incorrect or outdated. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We also reserve the right to modify or discontinue products at any time without notice. Taylor and Floof shall not be liable for any such errors or changes.

By placing an order with us, you agree that you are purchasing products for personal use only and not for resale. We reserve the right to refuse or cancel any order if we suspect that it has been placed in violation of this provision.

8. Pricing and Payment Terms

All prices for products are listed on the Website and are subject to change without notice. Prices are inclusive of applicable taxes unless otherwise stated. We strive to ensure that all pricing information on the Website is accurate; however, errors may occasionally occur. In the event of a pricing error, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled.

Payment must be made at the time of placing an order. We accept various payment methods as indicated on the Website. You represent and warrant that you are authorized to use the payment method you provide. In the event that your payment method cannot be verified, is invalid, or is otherwise unacceptable, we may suspend or cancel your order.

9. Order Process and Confirmation

By placing an order on the Website, you are offering to purchase a product subject to these Terms. All orders are subject to acceptance and availability. After placing an order, you will receive an email from us acknowledging receipt of your order. This email is only an acknowledgment and does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product availability, errors in the description or price of the product, errors in your order, or other reasons. If we cancel your order, we will notify you and refund any amounts paid.

10. Shipping and Delivery

Taylor and Floof aims to deliver products in a timely manner. Estimated dispatch times for non-custom orders are typically 5-6 working days. Custom orders usually take 2 weeks, but may take 2-4 weeks during busier periods. Delivery times are estimates and not guarantees.

We ship to various countries as indicated on the Website. The cost of shipping is calculated at checkout and is the responsibility of the customer unless otherwise stated. If you need an item by a specific date, please contact us at help@taylorandfloof.com, and we will do our best to accommodate your request. We are not responsible for any delays caused by customs clearance processes or other factors beyond our control. Please refer to our Shipping, Return and Refund policy for more information.

11. Return and Refund Policy

We have a 14-day return policy for non-custom items. You have 14 days after receiving your order to return it for a refund. The items must be unwashed, unused, free of marks, hair, and odours such as washing powder, smoke, or perfume. Sale items, seconds, and custom-made products cannot be returned or exchanged. Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure the item reaches us safely. Taylor and Floof is not responsible for returns lost in transit. Please refer to our Shipping, Return and Refund policy for more information.

12. Cancellation Policy

Once an order is placed, it cannot be modified. However, you may cancel your order by contacting help@taylorandfloof.com with your name, order number, and reason for cancellation. If the order has already been dispatched, you will need to follow the return process outlined in our Return and Refund Policy. We reserve the right to refuse any cancellation request that does not comply with these Terms.

13. Product Use and Safety

Our products are designed with the safety of your pets in mind; however, no product is indestructible. Customers are responsible for determining the suitability of the product for their pet. Always supervise your pet while using our products and regularly inspect them for wear and tear. Taylor and Floof is not liable for any damage caused by improper use of the products, including but not limited to, damage from chewing or other misuse. Use products as directed and follow all care instructions provided.

14. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Taylor and Floof or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

15. User Content and Conduct

Users may be able to post content on the Website, such as reviews, comments, and other materials ("User Content"). By posting User Content, you grant Taylor and Floof a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the content is accurate; that use of the User Content you supply does not violate these Terms and will not cause injury to any person or entity; and that you will indemnify Taylor and Floof for all claims resulting from User Content you supply.

You agree not to use the Website to:

  • Violate any local, national, or international law or regulation;

  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

  • Submit false or misleading information;

  • Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet;

  • Collect or track the personal information of others;

  • Spam, phish, pharm, pretext, spider, crawl, or scrape;

  • For any obscene or immoral purpose;

  • Interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable at our sole discretion.

16. Disclaimer of Warranties

The Services and all products and content delivered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable. You agree that from time to time we may remove the Services for indefinite periods or cancel the Services at any time, without notice to you.

17. Limitation of Liability

To the fullest extent permitted by law, Taylor and Floof shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use or inability to use the Services.

In no event shall Taylor and Floof's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Website or purchasing products through the Website. The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.

18. Indemnification

You agree to indemnify, defend, and hold harmless Taylor and Floof and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

19. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

20. Dispute Resolution

In the event of any dispute or claim relating to the Services or these Terms, you agree to attempt to resolve the dispute informally by contacting us at help@taylorandfloof.com. If we are unable to resolve the dispute informally, we agree to submit the dispute to binding arbitration under the rules of the UK Arbitration Act. The arbitration will be conducted in the United Kingdom, in the English language, and the arbitrator's decision will be enforceable in any court of competent jurisdiction.

21. Termination of Services

We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Services will cease immediately. If you wish to terminate your account, you may simply discontinue using the Services.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

22. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to the collection and use of information as outlined in our Privacy Policy. We encourage you to read our Privacy Policy carefully to understand our practices regarding your personal data.

23. Cookie Policy

Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our Website, remember your preferences, and improve our Services. By using our Website, you agree to our use of cookies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

24. Third-Party Links

Our Services may contain links to third-party websites that are not owned or controlled by Taylor and Floof. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Taylor and Floof shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites.

25. Force Majeure

Taylor and Floof shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders, pandemics, or any other force majeure event. In such cases, our obligations will be suspended for the duration of the event.

26. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or operating rules posted by us on the Website, constitute the entire agreement and understanding between you and Taylor and Floof. These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Taylor and Floof. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

27. Contact Information

If you have any questions about these Terms, please contact us at:

Taylor and Floof

Email: help@taylorandfloof.com