Privacy policy.
Last updated: 1st August 2024
1. Introduction
Taylor and Floof ("we," "our," "us") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Data Controller Information
For the purposes of the General Data Protection Regulation (GDPR) and UK data protection laws, the data controller is Taylor and Floof, located at [Insert Company Address Here]. If you have any questions about this Privacy Policy or our data practices, please contact us at:
Taylor and Floof
Email: help@taylorandfloof.com
3. Types of Personal Data Collected
We may collect and process the following categories of personal data about you:
Identity Data: Includes first name, last name, username or similar identifier, title, date of birth, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our Site, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Personal Data
We use various methods to collect data from and about you, including:
Direct Interactions: You provide data when you:
Purchase our products or services;
Create an account on our Site;
Subscribe to our service or publications;
Request marketing communications;
Enter a competition, promotion, or survey;
Provide feedback or contact us.
Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies.
5. Purpose of Data Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To fulfill orders and provide services: Process and deliver your orders, manage payments, fees, and charges, and manage our relationship with you.
To manage your account: Maintain and administer your user account on our Site.
To improve our Site and services: Administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To communicate with you: Send you updates, marketing communications, and respond to your inquiries and requests.
To comply with legal obligations: Process data as required by law or regulation.
6. Legal Basis for Processing Personal Data
We rely on the following legal bases for processing your personal data:
Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Consent: Where you have provided consent for us to process your personal data for specific purposes.
Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
7. How We Use Your Personal Data
We may use the information we collect from you in the following ways:
To personalize your experience: To deliver content and product offerings relevant to your interests and preferences.
To improve our website: To better understand how our customers use our Site and services, and to improve our offerings.
To process transactions: To process your orders and manage your account.
To send periodic emails: To send you information and updates pertaining to your order, company news, updates, related product or service information, etc.
To administer a contest, promotion, survey, or other Site feature: To manage and process entries, and notify winners.
To protect our business and prevent fraud: To ensure our Site is safe and secure, and to monitor and prevent fraudulent activities.
8. Data Sharing and Disclosure
We may share your personal data with third parties in the following circumstances:
Service Providers: We employ third-party companies and individuals to perform functions on our behalf, such as processing payments, delivering packages, analyzing data, providing marketing assistance, and offering customer service. These service providers have access to personal data needed to perform their functions but may not use it for other purposes.
Business Transfers: In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If Taylor and Floof or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
Legal Obligations: We may disclose your personal data when required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Protection of Rights: We may disclose your information to enforce our Terms and Conditions, to ensure the safety and security of our users, to protect our rights and property, and to prevent fraud.
9. International Data Transfers
Your personal data may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
10. Data Security Measures
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Data Retention Periods
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.
12. Your Data Protection Rights
Under the GDPR, you have the following rights:
Access to Personal Data: You have the right to request copies of your personal data.
Correction of Personal Data: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Deletion of Personal Data: You have the right to request that we erase your personal data, under certain conditions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: help@taylorandfloof.com.
13. Consent Withdrawal
Where you have provided your consent to the collection, processing, and transfer of your personal data, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us at help@taylorandfloof.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purposes you originally agreed to unless we have another legitimate basis for doing so in law.
14. Automated Decision-Making and Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not engage in automated decision-making or profiling.
15. Third-Party Links
Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.
16. Data Breach Notification
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If we become aware of a data breach that affects your personal data, we will notify you as soon as reasonably possible and provide you with information about the nature of the breach, the data involved, the likely consequences, and the measures we have taken or will take to address the breach.
17. Complaints and Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to file a complaint, please contact us at:
Taylor and Floof
Email: help@taylorandfloof.com
20. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if you have provided an email address) or by means of a notice on this Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any modifications indicates your acceptance of the updated Privacy Policy.